If you’ve decided you no longer need or qualify for the SASSA SRD R350 grant, it’s important to cancel it.
This ensures the funds go to those who need them most. There are several ways to cancel your SASSA grant.
Here’s a breakdown of the different methods with step-by-step instructions on how to do it.
Before You Start:
- Make sure you have your stuff ready: You’ll need your South African ID card and the cellphone number that you used when you first applied for the grant.
- Only do this if you’re certain: Once you cancel, you won’t receive any more payments. If you’re not sure, you might want to contact SASSA for advice first.
How To Cancel Your Grant Online
Step 1. Go to the SASSA Website
Open your internet browser (the program you use to look at websites) and type in this address carefully: https://srd.sassa.gov.za/sc19/cancellation
Step 2. Find the ID and Phone Number Boxes
You’ll see two empty boxes on the screen. One says “ID Number” and the other says “Phone Number.
Step 3. Type in Your ID Number
Carefully type your 13-digit South African ID number into the first box.
Step 4. Type in Your Cellphone Number
Enter the number you used for your SASSA grant application into the second box.
Step 5. Click the ‘Send Pin’ Button
There’s a button right underneath the boxes labelled “Send Pin”. Click it once.
Step 6. Check Your Phone for a Message
SASSA will send a special code (called a PIN) to your phone as a text message. This is to make sure it’s really you.
Step 7. Enter the Code on the Website
Find the code in your text messages and type it into the box on the website.
Step 8. Click “Cancel My Grant”
You’ll see a button with these words on it. Click it to start the cancellation.
Step 9. Are You Sure? Pop-up
A little window will appear to make sure you’re certain. It will ask, “Are you sure to cancel your grant application?”.
Step 10. Click “Yes” to Confirm
If you’re absolutely sure you want to cancel, click the “Yes” button.
Step 11. Check Your Phone Again
You should get a final text message from SASSA saying “Your request to cancel the SASSA Grant has been sent.”
That’s it! You’ve successfully cancelled your SASSA grant.
Remember: If you change your mind or need help at any step, you can contact SASSA directly for assistance.
How To Cancel SRD Grant via WhatsApp
1. Save the SASSA Number
Open your phone’s contact list (it looks like a little book). Create a new contact and name it “SASSA WhatsApp.”
For the phone number, carefully type in 082 046 8553. Make sure you don’t make any mistakes with the number!
2. Start a WhatsApp Chat
Find the WhatsApp app on your phone (it’s usually a green icon with a white phone inside).
Open WhatsApp and look for the “SASSA WhatsApp” contact you just saved. Tap on it to start a chat.
3. Send Your Message
In the chat box where you type, carefully write “Cancel SASSA R350 Grant” and then press the send button (it might look like an arrow or a paper airplane).
4. Follow the Prompts
SASSA will send you a message back with different choices. Look for the option that says “Cancel my application” and either type the number that’s next to it or the words themselves, then press send.
5. Provide Your Details
SASSA will now ask for your ID number and the phone number you used to apply for the grant.
Type your ID number carefully, press send, and then type your phone number and press send again.
Important Notes:
- Double-check: Make sure you’ve typed in the SASSA WhatsApp number correctly before starting.
- Capital Letters Don’t Matter: You can write your messages in all lowercase letters if that’s easier.
- Take Your Time: There’s no rush. Read the messages from SASSA carefully before replying.
- Need Help? If you get stuck, ask a friend, family member, or someone you trust to help you.
That’s it! Once you’ve followed these steps, you’ll get a confirmation that your cancellation request has been made.
How To Cancel SRD Grant via Email
Step 1: Open Your Email
On your phone: Look for the email app. It might have a picture of an envelope on it. Tap the app to open it.
On your computer: Go to your favourite email website (like Gmail or Yahoo) or open your email program.
Step 2: Start a New Email
Find the button that says “Compose” or “New Email” (sometimes it has a plus sign). Click on it.
Step 3: Write the Subject Line
In the “Subject” box, write something clear like: “Cancel My SASSA Grant” or “SASSA Grant Cancellation Request”.
Step 4: Write the Email Body
Main Message: Start by saying, “I would like to cancel my SASSA SRD grant.” If you want, you can briefly explain why you’re cancelling.
Important Details: Then include these three things:
Your SASSA reference number (write down where to find this number if they don’t know)
- Your ID number
- The phone number you used to apply for the grant.
Questions: If you have any questions for SASSA, like what happens after you cancel, add them at the end.
Step 5: Double-check everything!
Read it over: Take a minute to make sure you haven’t made typos, especially in your ID number, reference number, and phone number.
Ask for help: If you’re unsure, ask a friend or family member to read it over before sending it.
Step 6: Send the Email
- Address: Make sure the “To” field has this email address: [email protected]
- Hit Send: Look for the “Send” button (sometimes it looks like a paper airplane) and click it!
Cancel Your SRD Grant via the SASSA Helpline
Step 1: Dial the Number
Carefully dial the SASSA Toll-Free number: 0800 60 10 11. Make sure you type each number correctly.
Step 2: Listen and Respond
A recorded voice will start speaking and giving you options.
Listen carefully for the choice that says something like “Speak to an agent” or “Talk to a representative”.
Usually, you press “1” on your phone’s keypad to choose this option.
Step 3: Wait for an Agent
Be patient: Lots of people call SASSA, so you might have to wait a little while for someone to answer. Don’t hang up!
Helpful sounds: You might hear music or an occasional message saying something like, “Your call is important to us.” This means you’re still in the queue.
Step 4: Talk to the Agent
Be clear: When the agent answers, say something like, “Hello, I would like to cancel my SASSA grant.”
Provide information: The agent will ask for your ID number and maybe your phone number to make sure they’re talking to the right person. Say these slowly and clearly.
Step 5: Confirmation
The agent will let you know that your cancellation request has been made.