If you’ve applied for a SASSA grant such as the R350 Social Relief of Distress grant and been declined, you have the right to appeal the decision.
Here’s a detailed guide on how to do this online:
Before You Start
- Understand Why You Were Declined: SASSA will usually send you a reason for declining your application. This is crucial for creating a strong appeal. Common reasons include exceeding the income threshold, alternative income sources, or incorrect information provided.
- Gather Any Supporting Evidence: If your appeal is based on proving your income status, for example, you might need bank statements, affidavits, or other documentation.
Step-by-Step Guide To Appeal a SASSA Decision Online
1. Visit the SASSA Appeals Website
Go to the official SASSA appeals portal at https://srd.dsd.gov.za/appeals
2. Enter Your Information:
- South African ID Number: Type in your 13-digit ID number accurately.
- Cellphone Number: Enter the cellphone number you used when you originally applied for the SASSA grant.
3. Request Your PIN
Click on the “Send Pin” button. You will receive a one-time PIN (OTP) via SMS to the cellphone number you provided.
4. Input the PIN
Enter the PIN you received into the designated field on the website.
5. Select the Appeal Month
Choose the specific month for which your grant application was declined and you wish to appeal the decision.
6. State Your Reason for Appeal
Carefully select the reason that best matches your situation. Be clear and concise. Here are some common examples:
- “Income threshold exceeded” (if you believe SASSA has incorrect information about your income)
- “Alternative income source identified” (if SASSA believes you have other income you did not declare)
- “Incorrect information in application” (if there was an error in your original submission)
7. Provide Explanations and Evidence (if applicable)
This is your chance to explain your situation in more detail.
If you have supporting documents, briefly describe them here.
(You won’t be able to upload documents on the site, but SASSA may ask for them later).
8. Submit Your Appeal
Carefully review your information, then click the “Submit” button. You should receive a confirmation message.
9. After Submitting Your Appeal
- Wait for a Response: SASSA will review your appeal. The process can take some time, so be patient.
- Check Your Status: You can check the status of your appeal on the same SASSA appeals website, using your ID number and cellphone number.
- SMS Notification: SASSA will usually inform you of the appeal outcome via SMS.
Important Notes
- Appeal Deadlines: Be aware of deadlines for submitting appeals. You normally have a limited time after being declined.
- No Document Uploads: You cannot upload supporting documents directly on the appeals website. SASSA may contact you for additional documentation if needed.
- Be Honest and Accurate: Provide truthful information in your appeal. False information can have legal consequences.