How To Change Your Sassa Phone Number For SRD Grant

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Changing your SASSA-registered phone number is crucial for receiving important updates and notifications about your social grants.

Here’s a comprehensive guide to help you navigate the process smoothly:

Understanding the Importance of Updating Your SASSA Phone Number

  • Timely Communication: SASSA uses your registered phone number to send essential information regarding your grant payments, application status updates, and any changes in regulations.
  • Security: Keeping your contact details updated ensures that only you receive sensitive information about your grant.

Methods to Change Your SASSA Phone Number:

1. Online via the SASSA Website

  1. Visit the SASSA Website: Navigate to the official SASSA website (https://srd.sassa.gov.za/) or the specific SRD grant page (https://srd.sassa.gov.za/sc19/contact).
  2. Enter Your Details: Provide your 13-digit South African ID number and your unique application ID. (If you can’t find your application ID, there are ways to retrieve it online or through SASSA’s helpline).
  3. Submit the Form: Double-check all information before submission to ensure accuracy.
  4. Verify Your Email and New Phone Number: You’ll be asked to verify your registered email address and enter your new phone number.
  5. Provide Reason for Change: Select the appropriate reason from the given options, explaining why you need to update your phone number.
  6. Verify Your New Cell Phone Number: An OTP (One-Time Password) will be sent to your new number. Enter the OTP on the website to complete the verification process.

2. In-Person at a SASSA Office

  • Locate a SASSA Office: Find the nearest SASSA office using the official website or by calling the SASSA helpline.
  • Prepare Necessary Documents: Bring your South African ID, proof of address, and any other relevant documents (e.g., affidavit if your ID was lost or stolen).
  • Fill Out the Required Form: Request the form to change your contact details and complete it accurately.
  • Submit the Form: Hand in the completed form along with your supporting documents to a SASSA official.

3. Through the SASSA Helpline

  • Call the SASSA Toll-Free Number: Dial 0800 60 10 11 to reach the SASSA helpline.
  • Provide Your Details: Be ready to share your ID number, grant information, and the new phone number you wish to register.
  • Follow the Instructions: The SASSA agent will guide you through the process and may ask for additional verification.

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