I understand how frustrating it is to forget the phone number you used for your SASSA grant.
I went through it myself! It’s important for getting updates and such, so I knew I had to recover that number.
Here’s the step-by-step process I followed, along with some extra details to help things go smoothly.
What You Need Before You Start:
- Your ID Card: This proves who you are!
- Application ID/Reference Number: This links you to your SASSA grant information. Find it on the receipt they gave you if you applied in person, or look through old emails and texts if you did the application online.
- A Pen and Paper: This is to write down any important information they tell you on the phone.
Option 1: Step-By-Step Guide To Recover Your Forgotten Phone Number
1. Find Your Local SASSA Office
The easiest way is to search online for “SASSA office near me.”
It’s always smart to call them before going to make sure you know their opening hours.
2. Get Your Documents Ready
Put your ID card and your application reference number somewhere handy, like your wallet or purse. This makes the whole process faster.
3. Head to the SASSA Office
Go during their open hours. Keep in mind there might be a bit of a wait, so bring a snack or a book if you want.
4. Talk to a SASSA Representative
Once it’s your turn, be clear and explain the situation: “Hello, I’ve forgotten the phone number I used when I applied for the SASSA grant.
Could I please get that information?”
5. Verification Time
They’ll need to make sure you’re the real deal. Be ready to show them your ID and give your application reference number.
For extra security, they might ask you to scan your fingerprint too!
6. Success! Getting Your Number
After you’re verified as the account owner, they’ll be able to give you your old phone number.
If that number doesn’t work anymore, ask to change it while you’re there! Just let them know your new one.
Option 2: Check Your Forgotten Phone Number Details Via Calling SASSA Helpline
If you don’t want to visit the office, here’s what you can do instead:
Step-By-Step Instructions
1. Dial the Helpline
Carefully dial this number: 0800 60 10 11. Be sure to double-check that you didn’t make any typos!
2. Listen Carefully to the Robot
A recorded voice will start speaking and give you a list of options. Don’t worry, just listen until you hear one about speaking to a SASSA representative. Usually, you’ll need to press a number on your phone, like “1”.
3. Wait to Be Connected
Sometimes this can take a while. Remember, other people might be calling for help too!
4. Explain Your Problem Clearly
Once a nice SASSA representative comes on the line, let them know: “Hi, I can’t remember what phone number I used when I applied for the SRD R350 grant. Would you be able to find that for me?”
5. It’s Verification Time
To be safe, they’ll ask for your ID card number and the application reference number you found. Read them out loud slowly and carefully.
6. Get Your Number (and Maybe Change It!)
If everything checks out, they’ll give you the phone number connected to your grant. If you can’t use that number anymore, don’t be shy!
Tell them, “I don’t have that phone anymore. Can I change the number for my SASSA account to this one instead?” and give them your new number.